While cruise operators aim to make your onboard experience as perfect as possible there are times when things can go wrong. Whilst it can be disappointing and frustrating when things don’t go according to plan whilst at sea or onshore, it is important to bear in mind a few things before bringing the problem to anyone’s attention.
Firstly, your fellow passengers are not interested in hearing about your bad experience – they are only interested in their own holiday experience. For this reason passengers with a problem should refrain from complaining loudly or engaging in heated arguments with staff in public areas. Guests should also avoid falling prey to the urge to share their woes with other holidaymakers – being seen as a grump or a whiner will not make you popular onboard.
To raise a concern with a member of the cruise staff, passengers should follow a few simple rules. Try and ensure you approach the relevant member of the staff for the issue at hand. If you are upset about the state of your room it is unlikely the lifeguard can do anything to help you – address your complaint to the head of housekeeping.
Remember to keep your cool; you may be upset but there is no need to get angry and surveys show complainers who acknowledge good elements of service are more likely to achieve a favourable resolution.
If you feel unsatisfied with the way in which a complaint is initially handled onboard there is always the option of contacting the cruise operator directly at the close of your cruise to register your dissatisfaction.
Posted by: James Ted
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Cruise Tips and Advice